ck4 apps Privacy Policy

ck4 apps collects the following types of information in order to provide you with our services:

1.1 Registration Information

Information you provide when creating an account, such as: full name, email address, mobile number, date of birth, and password. This information is used to verify your account identity and to support a secure login process.

1.2 Identity Verification Information (KYC)

We carry out identity verification in certain cases to ensure safe transactions and prevent fraud. At this stage, national ID card or passport details may be collected. This information is stored securely using SSL encryption technology.

1.3 Financial Transaction Information

Transaction details completed via bKash, Nagad, Rocket, or Upay during deposits and withdrawals are recorded. However, we never collect your mobile banking PIN or password.

1.4 Technical Information

Information automatically collected when you visit our platform, such as: IP address, browser type and version, device model, operating system, access time, and page visit history.

1.5 Gaming Activity Information

Your betting history, game preferences, bonus usage details, and session duration are recorded. This information is used to improve your gaming experience and to ensure a responsible gaming environment.

ck4 apps uses the collected information for the following purposes:

• Account management and user identity verification
• Processing deposit and withdrawal transactions
• Managing bonuses, promotions, and reward programs
• Detecting and preventing fraudulent activity
• Providing customer support and resolving complaints
• Improving platform performance and resolving technical issues
• Sending notifications and updates about relevant services
• Maintaining compliance with responsible gaming practices

Your information is never used beyond the purposes stated above. ck4 apps does not sell your personal information to any third party for advertising purposes.

ck4 apps has adopted internationally recognised technical and organisational measures to keep your information secure.

3.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Strong encryption is also used when storing sensitive information on the server.

3.2 Server Security

Our data servers are housed in secure data centres and undergo regular security audits. Firewalls and access controls are kept active to prevent unauthorised access.

3.3 Data Retention Period

Information is retained for as long as your account is active and, thereafter, for as long as required by legal obligations. When the need to retain data ends, it is securely deleted or anonymised.

3.4 Staff Access to Information

ck4 apps staff are given limited access only to the information necessary for carrying out their responsibilities. Every staff member is bound by a confidentiality agreement, and unauthorised disclosure of information is strictly prohibited.

ck4 apps does not sell, rent, or share your personal information for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Only the information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay in order to process deposits and withdrawals.

4.2 Technology Partners

Our technology partners involved in game delivery, cybersecurity, and fraud prevention may process certain information. These partners operate under terms consistent with our privacy policy.

4.3 Legal Obligations

We are obliged to disclose information when required by court order, a lawful request from an investigative authority, or a legal process. In all such disclosures, we comply with applicable law.

The ck4 apps website uses cookies and similar technologies to improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for keeping your login session active, temporarily storing form data, and keeping security features enabled. Without them, the platform does not function properly.

5.2 Analytics Cookies

Information about which pages on our site are visited most, how long users stay, and where they encounter problems is collected and used to improve the platform. These cookies do not collect personally identifiable information.

5.3 Cookie Controls

Non-essential cookies can be turned off from your browser settings. However, this may limit some features of the platform.

As a user of the ck4 apps platform, you have the following rights over your own information:

6.1 Right to Know

You can find out at any time what information we hold about you and for what purpose it is being used. This request can be made to our support team via live chat or email.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Corrections will be completed within a reasonable time after identity verification.

6.3 Request to Delete Information

When closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing investigations.

6.4 Right to Change Communication Preferences

You can change your communication preferences at any time to stop receiving promotional emails or notifications. This can be done through account settings or via our support team.

ck4 apps strictly enforces an age limit of 21 and above. Age is verified at the time of account registration, and any person under 21 is completely prohibited from opening an account or using the service.

If we become aware that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed. Adhering to the Responsible Gaming Guidelines is a core part of our platform's principles.

ck4 apps operates continuous monitoring to ensure the security of its platform. In the event of a possible data breach:

• We will investigate the incident as quickly as possible
• Affected users will be notified as soon as possible via email or account notification
• Necessary technical steps will be taken to limit damage
• The system will be improved to prevent the same incident from occurring in the future

If you notice any unusual activity on your account, please contact our support team promptly. Our 24/7 live chat service provides support in both Bengali and English.

ck4 apps reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be shown after you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after the updated policy takes effect will be taken as your agreement to the new policy. Answers to privacy-related questions can be found in our FAQ section.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Live Chat: Log in to the platform for 24/7 instant support
• Email: [email protected]
• Language Support: Support is available in both Bengali and English

We take every complaint seriously and do our best to resolve it as quickly as possible. To learn more about ck4 apps, visit our About Us page.